Constant Automatic Surveys
- Delivery Times Surveyed Randomly Across All Markets
- Customer Feedback Managed On Marketplace Sites
- Net Promoter Scores Randomly Surveyed And Checked Daily
Order Self-Management
WorldFront Marketplace Allows Customers To Manage Their Own Orders, Including:
- Cancel An Order,
- Rebuy Items
- Claim A Package As Lost In The Mail
- Automate Returns Process
- Search And Manage Order History
This Results In Significant Reduction In Resource Required.
Self-Answering Helpdesk
- FAQ System Directs Enquiry And Displays Answers To Common And Uncommon Questions Without Customer Having To Submit An Enquiry.
- Automatically Reviews Customers Order History And Current Outstanding Orders And Present Information Which The Customer Is Most Likely To Be Seeking.